Removes work · Running on our own desk
Hotel folio reconciliation
Chase, read and itemize every crew hotel folio, check it against the contract, and raise the dispute.
For airline finance, crew travel desks, tmcs.
- 1Requests missing folios from hotels by email and phone, and follows up until they arrive.
- 2Reads each folio and itemizes room, tax, parking, food and incidentals into your expense categories.
- 3Checks every line against the contracted rate and inclusions, such as breakfast or parking.
- 4Raises a dispute with a reason from your fixed list and prepares the credit request.
- 5Posts the result to your reconciliation tracker or console in a batch that can be undone.
Five steps, one branch to a person.
- 1
Folio arrives
- 2
Read and itemize
- 3
Check contract
- 4
Dispute or approve
- 5
Post batch
Branch to a person: Any charge found after checkout plus 30 days. Disputes above the limit you set. Any folio the agent cannot read with confidence.
What it reads, who signs off, what we count.
- Hotel folios as PDF or email
- The booking record and crew roster
- Hotel contracts and loaded rates
- Card statements or direct-bill invoices
- Any charge found after checkout plus 30 days.
- Disputes above the limit you set.
- Any folio the agent cannot read with confidence.
- Categories matched to the human baseline
- Disputes raised and won
- Folios closed per person per day
- Days from checkout to closed
Time to shadow mode
4 to 6 weeks
From the day the 50 files arrive to the agent running beside your team.
Production, processing workflows
$2 to $6 per document
Reconciliation, schedule changes and claims. Priced per file handled, with a monthly minimum of $3,000. No platform fee. Full pricing
The API behind this workflow
The agent works from folios, bookings and contracts. The Crew Travel API does not ingest folios today; the ledger guide shows the booking anchors the agent matches against.
How hotel folio reconciliation goes live
- 1
Week 1
Pick the workflow and the owner
One workflow your team already runs, with its documents, systems and written rules, one owner on your side, and one number that decides whether it worked.
- 2
Weeks 1 to 2
The 50-file test
Fifty closed files with known outcomes, graded blind by two of your people. We write the agent without looking at them, run it, and report false positives and false negatives against the human baseline.
- 3
Weeks 3 to 8
Shadow mode
About 100 new files run beside your team with no answers given. Your team compares weekly. The test set stays closed while we tune, so the agent is never fitted to it.
- 4
Weeks 9 to 10
Run alone on the cases it has earned
The agent finishes the routine cases alone. Every batch is stamped with the policy version and can be undone. Exceptions go to a person with the facts gathered.
- 5
After go-live
Eight-week error watch
Every finished case is checked for eight weeks, then a sample. Every correction joins the test set. The error rate is reported to the owner weekly.
The other five.
Crew hotel invoice audit
Match every invoiced room night to a crew booking and the contract, and recover what was overbilled.
See the workflowUnused ticket and credit recovery
Track every unused ticket, credit and voucher, and apply it before it expires.
See the workflowSchedule-change queue work
Clear airline schedule changes from the queue: classify, protect, notify, reissue.
See the workflowAgency debit memos
For airlines: find violations and issue the memo. For agencies: build the dispute and win it.
See the workflowPassenger compensation claims
Decide EU261, UK261, APPR and US refund claims under your written policy, and pay within limits.
See the workflowSend us 50 closed files.
Fifty closed hotel folio reconciliation cases under NDA. Within two weeks you get the agent’s error rate against your own team and, for recovery workflows, the dollars it would have found. No charge.
- NDA first
- Two weeks
- The report is yours